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Thursday, May 15, 2008

I Blogged, They Listened.

A little over a month ago, I wrote a little blog post about my frustrations with grocery shopping. More specifically my frustrations with Cub Foods.

Since that time, I have gone out of my way to not shop at Cub Foods. I did stop there one week to stock up on cereal during a big sale, but stopped myself at cereal. Another week, in their neighborhood I stopped in to pick up a gallon of milk, but only because I had a coupon for a free gallon.

I've been shopping elsewhere. Out of principle.

I was mad.

Tammie, a consumer affairs director at Cub Foods emailed me shortly after I wrote about Cub Foods. And when we chatted on the phone, she listened to me vent about all the different issues I've had over the last few months. She agreed to pass on my concerns and issues to the store manager and others involved and gave me confidence to contact her if these issues occur again.

She then sent me a personal note that reads;

Samara,

Thank you for taking the time to speak with me regarding your specific
concerns with Cub Foods. I have discussed these things with the Store Director
as well as the District Manager and hope these issues can be resolved. Please
accept the enclosed gift cards as a sincere apology! Please call me directly if
you have any additional questions or concerns.


Tammie

Enclosed were Cub Foods gift cards.
That makes a nice dent in our weekly grocery shopping and certainly makes me feel as though I have been heard.

This is the kind of customer service all companies should have. No, not the gift cards and personalized notes. But someone actually listening, validating and making you know that your concerns are going to be listened to and resolved.

Way to go Cub Foods. I'll be back.

4 Comments:

Anonymous Anonymous said...

WOW.. It's great news $100.00 dollars.
It's nice to actually talk with a real voice verses the computer.. Just can't find that kind of service anymore. Way to go Cub..
If I had one here in my area I would be shopping there.
Have a Great Day
Love you all
Auntie Laurie

May 15, 2008 at 9:11 AM  
Blogger Melissa said...

Good for you! You know I'm all about taking a stand on matters of principle. :)

May 15, 2008 at 9:19 AM  
Blogger Rachel said...

Wow. That's fantastic.
Great to hear that there's still customer service available out there.
Great validation.

May 15, 2008 at 10:33 AM  
Anonymous Dadio's said...

Great business story, email to your Cub contact they should be able to put a spin on that.

Dadio's

May 16, 2008 at 11:16 AM  

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